Policies & Terms

We may collect the following information:

• Name
• Phone number
• Email address
• Payment details
• Any information submitted through booking forms (including Google Forms)

• Process course bookings and venue or service reservations
• Contact you regarding your booking
• Provide customer support
• Send updates, promotions, or marketing (you may opt out anytime)
• Improve our services

We do not sell your data. We may share data with payment providers, service providers (for example Google Forms or analytics tools), and authorities where required by law.

We take reasonable steps to protect your data, but no internet transmission is 100% secure.

• You may request updates or corrections to your personal data.
• We may use cookies and tracking tools (for example Google Analytics and Meta Pixel).
• Privacy inquiries: info@cherasacademy.com

• Submission of a form does not guarantee confirmation.
• Bookings are confirmed only after team approval and payment (if required).

• All bookings are subject to availability and management approval.
• We reserve the right to reject or cancel bookings.
• Payment or a refundable deposit may be required where stated in your booking confirmation.
• Failure to make payment may result in cancellation.

• Changes must be requested in advance and are subject to availability; management may reschedule venue dates when the space is required for programmes or operations.
• Late arrivals may result in reduced session time.
• No-shows are non-refundable.

• All payments are non-refundable unless otherwise stated.
• If a course is cancelled by Cheras Academy, the session will be rescheduled or issued as credit for a future course.
• If a participant cannot attend, a refund may be considered based on the submitted reason.
• No refunds for no-shows, late attendance, or change of mind.

• Venue bookings should be made in advance, subject to availability and management approval.
• A deposit may be required for venue bookings as stated in your written confirmation.
• Once confirmed, details will be sent to your email or messaging channel as arranged.
• Management may reschedule dates if the space is required for classes, training, or safety reasons.

• Rescheduling may be allowed with at least 48 hours notice and subject to availability.
• No refunds for unused rental time or early termination.

• Venues must be used only for lawful purposes.
• Illegal or unsafe activities are strictly prohibited.
• Booked time includes setup and teardown unless otherwise agreed.
• Overtime may be charged.
• Before leaving, switch off projectors, lights, air conditioning, and other equipment as instructed.

• Before leaving, clean up and dispose of rubbish; return furniture and materials to their proper places.
• You are liable for the full repair or replacement cost of any damage caused during your booking.
• Report incidents or defects to staff promptly, with photos where helpful.

• Users must follow all safety instructions.
• Cheras Academy is not responsible for injuries caused by misuse or failure to follow instructions.

The information, courses, and materials provided by Cheras Academy are for educational and informational purposes only.

We do not guarantee specific results, business success, or financial outcomes.

All users participate at their own risk.

Cheras Academy shall not be liable for:

• Any direct or indirect damages
• Loss of data, income, or opportunities
• Injuries sustained during classes or on-site venue use